Emergency support
Emergency IT Support
When systems are down or data is at risk, we help you stabilise fast.
Support snapshot
- On-site and remote options across Surrey.
- Clear, documented recommendations.
- Friendly, jargon-free updates.
When to call for emergency support
- Critical devices or systems are offline.
- Suspected malware or security incidents.
- Data loss or access lockouts affecting operations.
- Payment systems or core applications are down.
Response time expectations
We prioritise emergency issues and respond as quickly as possible, often within a few hours during business hours.
Emergency contact
Call and provide a short summary of the issue so we can triage immediately.
Emergency rates apply for out-of-hours assistance.
Emergency request form
If you cannot call, send the details below and we will respond as quickly as possible.
Phone support is still the fastest option for urgent issues.
Send an emergency request
What counts as an emergency
- Complete loss of access to key systems.
- Suspected ransomware or active threats.
- Network outage impacting multiple users.
- Critical data loss that affects operations.
Need urgent assistance?
Call 01483 338833 now for emergency support.