Home support
Remote Computer Support
Secure remote help for fast fixes, troubleshooting, and guidance without waiting for a visit.
- On-site and remote options across Surrey.
- Clear, documented recommendations.
- Friendly, jargon-free updates.
Service overview
Remote support lets us diagnose and resolve issues quickly. It is ideal for software fixes, performance tuning, and account setup.
We use secure tools and request permission before accessing your device.
- Clear diagnostics and repair options.
- Friendly guidance in plain language.
- Secure handling of your data.
What we can fix remotely
- Software issues
- Virus removal
- Email problems
- Slow performance
- Printer issues
- Software installation
What requires an on-site visit
We will let you know if an on-site visit is needed.
- Physical hardware replacements
- Complex network cabling
- Devices that will not power on
Security and privacy
Your privacy is protected at every step.
- You approve access before we connect
- We close sessions once work is complete
- We only access what is needed to fix the issue
Our process
- Book a remote session and share the issue.
- We connect securely and resolve the problem.
- We document changes and recommended next steps.
Pricing guide
Scope first
Fixed remote support sessions.
Clear options
Discounted packages for ongoing needs.
No surprises
Clear estimates before we start.
FAQ
Is remote support secure?
We use secure tools and only connect with your permission.
Can you fix a slow PC remotely?
Yes, many performance issues can be resolved remotely.
What if the fix needs hardware?
We will arrange an on-site visit if required.
How do I prepare for remote support?
Have the device switched on and an internet connection available.
Related services
Ready to book support?
Call 01483 338833 or request a quote and we will respond quickly.