Business IT
IT Support Contracts & Maintenance Plans
Flexible support plans that give your business predictable response times and coverage.
Support snapshot
- On-site and remote options across Surrey.
- Clear, documented recommendations.
- Friendly, jargon-free updates.
Service overview
Our IT support contracts give you reliable coverage without the cost of an in-house team.
Choose the plan that fits your business pace, from ad-hoc to fully managed.
- Structured delivery with documentation.
- Security-first recommendations.
- Clear scopes, timelines, and ownership.
Plan options
- Pay-as-you-go
- Prepaid hours (block hours)
- Fully managed
What is covered
We tailor coverage to your risk profile and user count.
- Remote and on-site support
- Server and network assistance
- User support and device maintenance
Response time guarantees
Response times vary by plan and can be customised.
- Priority response for critical issues
- Scheduled on-site visits
- Service desk access during business hours
Our process
- Choose the plan that fits your needs.
- Agree on response times and coverage.
- Start support with documented processes.
Pricing guide
Scope first
Clear monthly or hourly pricing.
Clear options
No hidden costs or surprise fees.
No surprises
Flexible upgrades as you grow.
FAQ
Can we start with pay-as-you-go?
Yes, you can move to a managed plan later.
Do contracts include on-site support?
Yes, on-site visits are included based on the plan.
Can you support multiple locations?
Yes, we can cover multiple sites and remote staff.
What if we need urgent support?
We prioritise critical issues according to your SLA.
Related services
Ready to book support?
Call 01483 338833 or request a quote and we will respond quickly.