Business IT
On-Site IT Support Services
Hands-on IT support delivered at your office when issues need in-person attention.
Support snapshot
- On-site and remote options across Surrey.
- Clear, documented recommendations.
- Friendly, jargon-free updates.
Service overview
On-site support provides fast resolution for hardware, networking, and user issues that cannot be solved remotely.
We coordinate visits around your operational needs to minimise disruption.
- Structured delivery with documentation.
- Security-first recommendations.
- Clear scopes, timelines, and ownership.
What we do on-site
- Hardware repairs
- Equipment installation
- Network troubleshooting
- User training
- IT health checks
When on-site is needed
We recommend the quickest route to resolution.
- Device failures or hardware replacements
- Office moves or setup
- Network cabling and infrastructure changes
Response times
Response times are defined by your support plan.
- Scheduled visits within agreed timeframes
- Urgent response for critical issues
Our process
- Schedule a visit and confirm scope.
- On-site diagnostics and resolution.
- Follow-up notes and recommendations.
Pricing guide
Scope first
On-site rates by the hour or fixed scope.
Clear options
Travel included within Surrey.
No surprises
Priority response available.
FAQ
Do you offer same-day visits?
We do our best to accommodate urgent requests.
Can you install new equipment?
Yes, we install and configure new hardware.
Do you cover multiple offices?
Yes, we can schedule visits across multiple sites.
Is on-site support included in managed IT?
Yes, on-site support is available under managed plans.
Related services
Ready to book support?
Call 01483 338833 or request a quote and we will respond quickly.