FAQ
Frequently Asked Questions
Quick answers to common questions about our services.
- On-site and remote options across Surrey.
- Clear, documented recommendations.
- Friendly, jargon-free updates.
General questions
What areas do you cover?
We cover Surrey with remote support available across the UK.
What are your opening hours?
We operate Monday to Friday 08:00-18:00 and Saturday 09:00-13:00. Emergency support is available outside these hours.
Do you offer emergency support?
Yes, call 01483 338833 for urgent support.
Home support questions
How much does computer repair cost?
We provide a clear estimate after diagnosing the issue. No work starts without approval.
Can you come to my home?
Yes, we offer on-site support across Surrey.
How long does a repair take?
Many repairs are completed within a few days depending on parts availability.
Do you offer remote support?
Yes, many issues can be resolved remotely with secure tools.
Business IT questions
What is managed IT?
Managed IT is proactive monitoring and support delivered for a fixed monthly fee.
Do you offer support contracts?
Yes, we offer pay-as-you-go, block hours, and managed plans.
What is your response time?
Response times depend on the plan, with priority available for critical issues.
Can you support industry-specific software?
Yes, we support a range of business systems across multiple industries.
Pricing questions
Do you charge for quotes?
No, we provide free quotes once we understand your requirements.
Is there a call-out fee?
Call-out fees depend on location and urgency. We confirm this before booking.
What payment methods do you accept?
We accept bank transfer and card payments. Invoicing is available for businesses.